Returns and Refunds Policy
Returns & Refunds Policy
Like entertainment, Fuzz Band will also ensure to provide the best experience to customers through its products (Hoodies and Caps). While transacting through our platform, you can expect smooth and easy proceedings in returning the product.
This return and refund policy along with the Terms defines our procedures in accepting the returns, product cancellation, and refunds thereof.
Consent To Our Policy
By using our website or making a request for a return or refund of our merchandise or purchasing our product, you give your assent to be bounded by the terms and conditions indicated in this policy. If you do not wish to accept these terms, you are recommended not to use our website or make any transactions.
We may change these terms from time to time. Please review this policy periodically.
Reliability
At Fuzz Band, we only stock authentic products obtained directly from manufacturers or authorized distributors. We conduct multiple quality checks before shipping to eliminate any chances of fake or pirated products.
If you have any concerns regarding product reliability, please contact us via email mentioned on our website.
Return Policy
You may raise a return request within 5 business days after receiving the product. It will be considered only if:
- Wrong product delivered
- Product damaged during shipment
- Defective item delivered
- Product is unused and in original condition with invoice and tags
Return will not be accepted if:
- Product is used or tampered
- Invoice or labels are missing
- Return request made after time limit
After receiving your request, our delivery executive will pick up the product. We will inspect it and decide whether to accept or reject the claim. Our decision will be final.
Refund Policy
If your return is approved, refund will be initiated.
- Prepaid orders: Refunded to original payment method within 2–4 working days
- Cash on Delivery: Refund will be transferred to provided bank account
Product Replacement
Replacement can be requested if:
- Wrong product received
- Damaged/Defective product
- Missing parts
Replacement is allowed only if product is unused and returned with original invoice. Final approval will be at our discretion.
Cancellations
Orders can be canceled only before they are processed for shipping. Once packed and dispatched, cancellation is not possible.
Refund after cancellation approval may take time depending on payment method.
Customer Support
For queries regarding cancellation, return, refund, or replacement, contact us at: